Frequently Asked Questions
1. How long does shipping take?
Orders are typically delivered within 5–12 business days after processing.
2. How long does order processing take?
Orders are processed within 1–3 business days.
3. Do you provide tracking information?
Yes! Once your order has shipped, you will receive a tracking number by email.
4. What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal (when available).
5. Can I return my order?
Yes. We offer a 30-day return policy. Please see our Return & Refund Policy for details.
6. How can I contact customer support?
You can email us anytime at:
support@primexdrop.com
We usually respond within 24 hours.